🔁 Returns, Exchanges & Cancellation Policy – LavishGear
At LavishGear, we aim to provide a smooth and satisfying shopping experience. If something isn’t right, we’re here to help with easy exchanges and clear policies.
🔄 Exchanges
We offer a 5-day easy exchange policy from the date of delivery.
✅ Eligibility for Exchange:
- Items must be unused, unwashed, and in original condition
- All tags, packaging, and accessories must be intact
- Requests must be raised within 5 days of delivery
🚚 Reverse Pickup:
- We provide reverse pickup service (subject to service availability in your area)
- If reverse pickup is unavailable, customers must self-ship the product
💸 Exchange Charges:
- A ₹100 reverse shipping fee per order will apply
- Shipping costs must be borne by the customer unless:
- The item received is damaged
- The item is incorrect
⏳ Processing Time:
- Exchange will be processed within 5–7 business days after receiving the product
- Pickup will be attempted up to 3 times, after which self-shipping is required
❌ Non-Eligible Items
The following items are not eligible for exchange:
- Products purchased during sale or discount offers
- Items that are used, washed, or damaged by the customer
- Products returned without original packaging or tags
❌ Cancellations
- Orders can be cancelled only before dispatch
- Once the order is shipped, cancellation requests will not be accepted
📦 Self-Shipping Instructions
If your location is not serviceable for reverse pickup:
Please courier your product securely to our return address (provided after request approval).
Important Guidelines:
- Pack items securely to avoid damage
- Mention Order ID and registered mobile number clearly
- Ensure products are in original unused condition
💰 Refund Policy
- We follow an Exchange-Only Policy
- Refunds are only applicable in cases of:
- Damaged or defective products
- Incorrect item delivered
Refund Timeline:
- Refunds (if applicable) will be initiated within 48 hours of approval
- It may take 5–10 working days to reflect in your account
⚠️ Important Terms
- Report damaged/defective items within 24 hours of delivery
- LavishGear is not responsible for:
- Incorrect bank details provided by the customer
- Issues reported after the allowed time frame
- If tracking shows “Delivered” but you haven’t received it, contact us within 24 hours
- Customers are responsible for proper handling of products before return
📩 Need Help?
For exchange requests or support, contact us at:
📧 support@lavishgear.com
📱 WhatsApp Support (optional)
💡 Final Note
We strive to make your shopping experience seamless and hassle-free. Please read the policy carefully before placing an order.